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Returns or Exchange Policy

To initiate a return or exchange:

  1. There are NO REFUNDS, RETURNS or EXCHANGES on any decals. The decals are custom made for you. Once the decals are designed and printed, you own them.
  2. Please contact DeCal Works at 1-800-843-8244 to begin the Return or Exchange process. Have your order number ready. You will be given a Return Authorization number that must be put clearly on the outside of the return form and on the outside of the return box. Any box not displaying the RA# will not be accepted.
  3. All returns or exchanges must be received within 30 days of your invoice date. Absolutely NO Returns or Exchanges will be accepted after 30 days for any reason. Absolutely NO Returns will be accepted For Custom, Semi Custom, MX Background, or Rider ID DeCals.
  4. A completed Return or Exchange Form must accompany all returns. Failure to do so may result in the item being returned back to the customer.
    please Click Here to download the form.
  5. Once processed a credit will then be issued to your credit card. The credit back can take up to 2 billing cycles or longer to appear on your statement depending on your financial institution’s policies.
  6. Local customers can Return or Exchange an item to DeCal Works only after RA # has been generated. Once an item is received it will be checked for condition before a credit authorization will be approved.

Shipping

All shipping times are based on after Items are Manufactred. Please Click Here to Contact DeCal Works for Manufacturing Times.

We utilize real time quotes from our preferred shipping carriers in the interests of providing our customers with the lowest possible prices. We do not consider shipping as an area to generate additional profit or a way to offset our discounted product prices to our customers. In some instances of large orders, multiple boxes may be required and the shipping rates designated in the order may not calculate multiple boxes. We will contact you with any additional shipping before processing the order.

Duty, taxes, and customs are the responsibility of the consumer and must be paid upon receipt of the shipment.

Next Business Day Delivery typically by 10:30 a.m. UPS Next Day Air

Next Business Day Delivery typically by 6:00 p.m. UPS Next Day Air Saver

2 Business Days Delivery typically by end of day UPS 2nd Day Air

3 Business Days Delivery by end of day UPS 3 Day Select

1-5 Business Days Delivery based on distance to destination UPS Ground

UPS Ground Shipping Times

WARRANTY INFORMATION

For any product that comes to you with defects in the quality of the workmanship or materials please follow the return/exchange information above. The area of damage or defect must be clearly stated to DeCal Works Customer Representatives so that we can affect a warranty exchange for that item.

Once a Custom, Semi Custom, MX Background, or Rider ID DeCal is applied to an object absolutely NO warranty can be made for defects in the quality of the workmanship.

Items purchased in our close outs section may exceed warranty due to when they were originally manufactured. For these "older" items, again they are new, but may have a scuff or two from being handled, please do not be alarmed.

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