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DeCal Works Shopping Terms and Conditions

Returns or Exchange Policy

  • There are NO REFUNDS, RETURNS or EXCHANGES on any decals. The decals are custom-made for you. Once the decals are designed and printed, you own them.
  • There is a 50% restocking fee on all opened plastic or plastic that is returned damaged.
  • Please contact DeCal Works at 1-815-784-4000 to begin the Return or Exchange process. Have your order number ready. You will be given a Return Authorization number that must be put clearly on the outside of the return form and on the outside of the return box. Any box not displaying the RA# will not be accepted.
  • All returns or exchanges must be received within 30 days of your invoice date. Absolutely NO Returns or Exchanges will be accepted after 30 days for any reason. Absolutely NO Returns will be accepted For Custom, Semi Custom, MX Background, or Rider ID DeCals.
  • A completed Return or Exchange Form must accompany all returns. Failure to do so may result in the item being returned to the customer.
    please Click Here to download the return form.
  • Once processed a credit will then be issued to your credit card. The credit back can take up to 2 billing cycles or longer to appear on your statement depending on your financial institution’s policies.
  • Local customers can Return or Exchange an item to DeCal Works only after RA # has been generated. Once an item is received it will be checked for condition before a credit authorization will be approved.
  • Shipping Information

    All shipping times are based on shipment after items are manufactured. Please Click Here to contact DeCal Works for manufacturing times.

    We utilize real time quotes from our preferred shipping carriers in the interests of providing our customers with the lowest possible prices. We do not consider shipping as an area to generate additional profit or a way to offset our discounted product prices to our customers. In some instances of large orders, multiple boxes may be required and the shipping rates designated in the order may not calculate multiple boxes. We will contact you with any additional shipping before processing the order.

    Duty, taxes, and customs are the responsibility of the consumer and must be paid upon receipt of the shipment.

    Free Shipping to the lower 48 on all orders over $299.00. Free Shipping does not apply to Closeout Items.

    UPS Ground Shipping Times

    UPS Map for 60145

    Product Warranty Information

    For any product that comes to you with defects in the quality of the workmanship or materials please follow the return/exchange information above. The area of damage or defect must be clearly stated to DeCal Works Customer Representatives so that we can affect a warranty exchange for that item.

    Once a Custom, Semi Custom, MX Background, or Rider ID DeCal is applied to an object absolutely NO warranty can be made for defects in the quality of the workmanship.

    Items purchased in our close out section may exceed warranty due to when they were originally manufactured. For these "older" items, again they are new, but may have a scuff or two from being handled, please do not be alarmed.